POINT ME TO FIRST CLASS CONFERENCE

TERMS AND CONDITIONS

April 29 – May 2, 2027  |  Hyatt Regency Austin, Austin, Texas

These Terms and Conditions (“Terms”) are entered into as of the date of purchase by and between Point Me to First Class LLC (“Company”) and the purchasing attendee (“Attendee” or “I”). By completing your purchase, you agree to be bound by these Terms in their entirety. No separate signature is required.

These Terms govern registration for and participation in the Point Me to First Class Conference (“Event”), scheduled for April 29–May 2, 2027 at the Hyatt Regency Austin, Austin, Texas. These Terms apply to all ticket types.

 

1. TICKET TYPES

Live Attendee Ticket

Grants in-person access to all sessions, programming, and activities held at the Hyatt Regency Austin during the Event dates. 

In addition to in-person attendance, this ticket also includes full digital access to Event session recordings. Recordings will be delivered to the email address provided at registration within fourteen (14) days following the conclusion of the Event.

Digital Access Ticket

Grants access to recordings of Event sessions only. Recordings will be delivered to the email address provided at registration within fourteen (14) days following the conclusion of the Event. Digital Access does not include live attendance, networking access, or materials distributed exclusively at the in-person Event. Digital Access ticket holders acknowledge that the experience differs from in-person attendance, and purchase of a Digital Access ticket confirms agreement to and acceptance of this distinction.

 

2. REFUND POLICY

All Sales Final

All ticket sales are final. Refunds — including monetary refunds, credits, or any other form of non-monetary compensation — will not be issued except as expressly stated in the Buyer’s Remorse section below. By completing your purchase, you acknowledge and accept this policy in full.

Note on monetary vs. non-monetary: this language protects Company from requests for store credit, program credits, or transfers to other Company offerings in lieu of a cash refund, which would otherwise not be covered by a simple “no refunds” statement.

Buyer’s Remorse – 3-Day Refund Window

As a courtesy and in accordance with consumer best practices, Company offers a three (3) calendar day refund window following the date of purchase. This applies to both Live Attendee and Digital Access ticket types.

To request a refund under this provision, you must:

Email help@pointmetofirstclass.com within three (3) calendar days of purchase;

Include your full name, order number, and reason for the request; and

Receive written confirmation from Company that your request has been approved.

Approved refunds will be issued within ten (10) business days to the original payment method, less any non-recoverable payment processing fees (typically 2.9–3.5% of the transaction amount). Refund requests submitted after the three (3) day window will not be honored under any circumstances.

 

3. TICKET TRANSFERS

Live Attendee Transfers

Live Attendee ticket holders may transfer their ticket to another individual at no charge, subject to the following:

Transfer requests must be submitted in writing to help@pointmetofirstclass.com no later than March 1, 2027. Requests received after this date will not be honored.

Each ticket is eligible for one (1) transfer only. Once transferred, the ticket may not be transferred again.

The transfer request must include the full name and email address of the intended recipient.

The recipient assumes all obligations under these Terms and must agree to them prior to the transfer being finalized.

Digital Access Transfers

Digital Access tickets are non-transferable and may not be shared, resold, or assigned to any other individual.

 

4. EVENT CANCELLATION OR POSTPONEMENT

If Company must cancel or postpone the Event due to circumstances within its control, Company will notify Attendees via the email address provided at registration. In the event of a Company-initiated cancellation, Attendees will receive a credit equal to the full ticket value toward a future Company event of equal value, to be used within twenty-four (24) months. No monetary refunds will be issued. If the Event is postponed, all tickets will transfer to the rescheduled date. Attendees unable to attend the rescheduled date must notify Company in writing within thirty (30) days of the postponement announcement to receive a credit; failure to do so constitutes forfeiture of the ticket.

Under no circumstances shall Company be liable for any travel costs, hotel costs, airfare, or other incidental expenses incurred by the Attendee in connection with a cancellation or postponement.

Force Majeure

Company shall not be in breach of these Terms if it is unable to perform its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, government orders or mandates, strikes, or power failures. In such circumstances, Company’s sole obligation to Attendees will be to offer a credit or rescheduled access as described above. No monetary refunds will be issued.

 

5. ILLNESS AND HEALTH

All ticket sales are final regardless of personal health circumstances. If an Attendee is unable to attend the Event due to illness, injury, COVID-19, or any other health-related reason, no refund will be issued. The Live Attendee transfer option in Section 3 remains available provided the transfer deadline has not passed.

Attendees are strongly encouraged to purchase personal travel and event cancellation insurance prior to the Event to protect against circumstances that may prevent attendance.

Company will comply with all applicable federal, state, and local health and safety laws in effect at the time of the Event. The Hyatt Regency Austin or other involved vendors may require health and safety compliance as a condition of entry, including any protocols related to communicable illness. Failure to comply with such requirements may result in denial of entry without refund.

 

6. CODE OF CONDUCT

Company is committed to maintaining a safe, respectful, and inclusive environment for all attendees, speakers, and staff. By registering, all Attendees agree to conduct themselves in a professional and respectful manner throughout the Event.

Company reserves the right, in its sole discretion, to remove any Attendee from the Event without refund for conduct that is threatening, harassing, discriminatory, disruptive, or otherwise harmful to other attendees or staff. This includes, but is not limited to, verbal or physical abuse, use of illegal substances, excessive intoxication, or possession of weapons on Event premises.

 

7. PHOTO AND VIDEO RELEASE

By attending the Event, you acknowledge that the Event may be photographed, filmed, or otherwise recorded by Company or its authorized agents. You grant Company the irrevocable, royalty-free right to use your name, image, voice, and likeness in any media for purposes of promoting the Event and future Company events. If you do not wish to be photographed or filmed, please notify Company in writing prior to the Event at help@pointmetofirstclass.com. Company will make reasonable efforts to accommodate such requests; however, incidental capture in group settings cannot be guaranteed.

 

8. INTELLECTUAL PROPERTY

All content, materials, programming, presentations, branding, and intellectual property associated with the Event are and remain the sole property of Point Me to First Class LLC. Attendance at the Event does not grant any right to reproduce, distribute, record, or create derivative works from Event content. Unauthorized recording or distribution of any Event session is strictly prohibited and may result in legal action.

 

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Point Me to First Class LLC and its officers, employees, agents, and contractors shall not be liable for any personal injury, property loss or damage, illness, or other harm arising from attendance at or participation in the Event. Attendee acknowledges that attendance at a live event involves inherent risks and agrees to assume those risks voluntarily.

In the event that Company is found liable for any damages, that liability shall be limited to the amount paid by the Attendee for their ticket, less any services already rendered. Company shall not be liable for any indirect, consequential, incidental, or punitive damages.

Company does not provide insurance to participants. Attendees are encouraged to obtain their own travel, health, and event cancellation insurance.

 

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by the laws of the State of Illinois. Any dispute that cannot be resolved informally between the parties shall first be submitted to mediation under the rules of the American Arbitration Association. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in Cook County, Illinois, under AAA arbitration rules. The prevailing party in any legal proceeding shall be entitled to recover reasonable attorney’s fees and costs.

 

11. GENERAL PROVISIONS

These Terms constitute the entire agreement between Company and Attendee with respect to the Event and supersede all prior representations, understandings, or agreements. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force. Failure by Company to enforce any provision shall not constitute a waiver of its right to do so in the future. These Terms may be accepted electronically; completion of your ticket purchase constitutes your legally binding acceptance under the E-SIGN Act.

All notices under these Terms should be directed to help@pointmetofirstclass.com.

By completing your purchase, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: March 2026